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I am…
Someone who has a deep fascination of human institutions, and just how everything works. As a simple example, when I watch a film, I’m not only thinking about the script and the acting, but also all the others, such as the lighting&camera crew, the make up folks, the vfx artists and so forth, who came together to make it all happen.
In a more practical sense, when I use an app, I always end up imagining what kind of research or data pushed the design team to make certain design decisions. My mind then leads to what kind of backroom conversations must have taken place between the designers and the developers about how they can be implemented.
When it comes to design…
I like to believe that I am a reserved, thoughtful person who is also not afraid to challenge current methods and processes. As a matter of fact, I have devoted most of my time in GE challenging our fairly standard UX process by pushing to take a step away from traditional emotion-based UX work by putting more attention towards the core tasks our users need to accomplish to create their value.
One thing I learned about UX and systems design is that designers at this day and age are toolmakers. We deliver the best value to our users by understanding the practical values our users seek. Most of this can be done with traditional research and design methods, but I personally favor observing actual usage of existing products or prototypes, along with an actual conversation about the usage.
This is not to say that the core principals of empathy and creating delight should be ignored. Rather, I believe that we should consider ourselves as master artisans, and pay attention to every element of usage, not solely on user delight.
I believe it is crucial to pay individual attention with every research participant, and make an attempt in forming a genuine human relationship with the individual or organization. Doing so oftentimes create a layer of trust and understanding that takes us straight to the insights we need, rather than having to navigate between words and actions.
Building this trust can also result into other positive outcomes such as additional access for deeper insights or alternative methods, and overall deeper and broader understanding of the ecosystem we serve.
I have so many other thoughts about this task-oriented process I have cooked in my mind, and would love to chat more about it if given the chance.
Thank you again.
Daniel Cheon